Contact

Richard Gaunt
138 Wellesley Road
London W4 3AP
England
gaunt @ benchpoint.com
Tel  +44 (0)77 1169 1928
Fax  +44 (0) 20 8994 6100

Glenn O’Neil
Chemin du Martinet 2C
Commugny
CH-1291
Switzerland
oneil @ owlre.com
Tel  +41 (76) 325 6213

(take out the spaces in the email addresses…)

 

 

7 Comments Add your own

  • 1. Jenny Schade  |  January 16, 2007 at 3:19 pm

    Hi Glenn,

    I discovered your blog because I was getting to many hits on my web site from my article that you posted about measuring results and establishing value. My articles get picked up frequently, but I’ve never had such traffic generated by one source! You must have a huge audience.

    Aussi, je vois que vous vivez en Suisse. Moi aussi, je parle francais parce que je vivais on france pendant quelques annees.

    Merci,

    Jenny Schade

    Reply
  • 2. Glenn  |  January 17, 2007 at 12:25 pm

    Hi Jenny,
    Thank you for the feedback, I’m glad to hear your article is visited from my blog – it deserves to be, it is very interesting! I also like very much your approach to consulting and evaluation.

    merci encore,

    Glenn

    Reply
  • 3. seppo  |  May 6, 2008 at 12:58 pm

    Hi!

    Any work related with Kevin Warwicks research/robotics?

    Reply
  • 4. Glenn  |  May 20, 2008 at 7:58 am

    hi no i think you’d have to check on Kevin’s website.
    Glenn

    Reply
  • 5. Scott Wellham  |  December 12, 2008 at 3:18 pm

    Re: Your 2007 comments on Likert scale questions. I’m looking for some information on the pros and cons of “high to low” vs. “low to high” presentation.

    Meaning: On a 7-point scale, what is the impact of putting “1″ on the left vs. “1″ on the right?

    Any thoughts you have would be appreciated.

    Thanks,
    SCOTT

    Reply
    • 6. Glenn  |  December 21, 2008 at 3:23 pm

      Hello Scott,
      That’s a good question. I believe it’s better to go from the negative to the positive, left to right. It seems more logic to me and some automated survey software mark your answers and calculate the responses for graphs on this basis, e.g. that the first point is the lowest. But I’ve had clients argue that it should be the opposite way around – put positive to negative, left to right – as people will click on the first point by default – which I personally don’t believe. I’ve never found any academic reference supporting either way but looking at all examples in academic articles, 95% are written as negative to positive, left to right.

      Glenn

      Reply
  • 7. Dan B  |  July 10, 2009 at 9:51 am

    Hi I’m doing some research on research about the use of ’sliders’ or “Visual Analogue Scales” – do you know of any academic work that has been done in thid area?
    Thanks,
    Dan

    Reply

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