intelligent measurement

This blog is created by Richard Gaunt in London and Glenn O’Neil in Geneva and focuses on evaluation and measurement in communications, training, management and other fields.

Richard Gaunt MCIPR has been a professional communicator for over 35 years, working for major international companies as a PR consultant. In 2001, he launched Benchpoint, a company specialised in evaluation and measurement, and internet surveys. He has founded successful PR consultancies. A member of the Chartered Institute of PR, he is a regular speaker at international conferences, and has presented papers on communications effectiveness and the measurement of communications ROI at various conferences including the Annual Measurement Summit in the US.

Glenn O’Neil has led evaluation, research and communication projects for international organisations and companies. Glenn works with Benchpoint surveys and is a founder of Owl RE which supports organisations in analysing, assessing and evaluating activities in the communications, training/events and development fields. Glenn teaches research and communications courses at the International University in Geneva. Glenn has a Masters of Science in Communications from the University of Lugano, Switzerland and is currently undertaking a PhD in research and evaluation methodology at the Methodology Institute of LSE (whose motto is “rerum cognoscere causas” - “to know the cause of things” which we quite like). In the decade prior, Glenn managed communication, education and training programs for the International Red Cross in Africa, Asia and Europe. Glenn is an observer member of the Active Learning Network for Accountability and Performance in Humanitarian Action (international interagency forum) and a member of the European Evaluation Society (professional association). When ever he has a spare moment, he enjoys playing his mandolin and mandocello with alt. folk group Kadia, coming soon to a podcast near you.