Measurement is an integral part of PR – global survey

As mentioned on K.D Paine’s blog and the Institute for Public Relations website, a new international survey of PR professionals has found that more practitioners than ever are measuring the effectiveness of their communications programmes.

The survey carried out by Benchpoint for AMEC, the international Association for the Measurement and Evaluation of Communication and the Institute for Public Relations, was presented at the 1st European Summit on Measurement in Berlin held from June 10-12 and attended by nearly 200 delegates from 28 countries.

The survey was carried out amongst a sample of 520 PR professionals internationally.

Key findings were:

• The overwhelming majority of PR professionals, 88%, believe measurement is an integral part of the PR process (70% believe this strongly).
• While 77% of respondents claimed to measure their work compared with 69% in a similar survey five years ago, the survey results show that the PR profession are still not agreed on the best tools and methodologies.
• Measuring ROI (return on investment) on communications is viewed as an achievable goal by the overwhelming majority of professional communicators taking part in the survey. There is, however, very strong agreement that it is possible to calculate ROI on communications, and that demonstrable ROI would enhance the budgets (and status) of PR practitioners.
• PR Professionals still tend to judge their success criteria more by their ability to place material in the media rather than on the impact such coverage might have on shifting opinion, awareness, or moving markets, although there is evidence that this is changing.
• The survey found that the tools used by PR professionals includes press clippings – still the favourite – closely followed by AVEs (Advertising value equivalent) and more rigorous tools including Internal Reviews, Benchmarking, and the use of specialist media evaluation tools. Various forms of opinion polling and focus groups also remain as popular tools.

 Read more findings from the study>>

Glenn